Cancellation, Modification & Refund Policy
At Cabio Limo, trust is the foundation of every journey. We are an Indian premium chauffeur service and we understand that plans can change — sometimes with very little notice. This policy has been drafted to be fair to our customers while also protecting the livelihoods of our professional chauffeurs and the operational commitments we make for every booking.
This policy covers all bookings made through the Cabio Limo website, WhatsApp, phone, email, or any other official booking channel, and applies to:
- Airport Transfers (arrivals, departures, inter-terminal)
- City Rides & Local Packages (4-hour and 8-hour)
- Outstation & Intercity Travel
- Corporate & Employee Transport
- Wedding, Events & Special Occasion Bookings
- Luxury & High-End Vehicle Hire
- Multi-Day Chauffeur Hire
Note: By confirming a booking with Cabio Limo through any channel, you agree to the terms set out in this policy. This policy should be read alongside our Terms & Conditions and Privacy Policy.
1. Transparent & All-Inclusive Pricing
1.1 What Is Included in Your Quote
Your Cabio Limo quote is honest and upfront. Unless explicitly stated otherwise, the following are included in the fare communicated to you:
- GST at 12% as applicable under Indian tax law
- Chauffeur charges and driver allowance for the duration of the trip
- Fuel costs for the agreed route and package
- Basic trip coordination and customer support
Note: Toll, parking, state entry permits, and RTO charges are charged at actual and will be communicated before or during the trip. These are not hidden charges — they are government-mandated costs that vary by route and cannot always be quoted in advance.
1.2 Standard Package Limits
The following usage limits apply to standard packages. Charges beyond these limits will be billed at the per-km or per-hour rates applicable to your vehicle category:
- 4-hour local package: Includes up to 40 km within city limits.
- 8-hour local package: Includes up to 80 km within city limits.
- Outstation & intercity: Minimum 300 km per calendar day (or actual km used, whichever is higher).
- Airport transfers: Point-to-point, within municipal limits. No route deviations or unplanned stopovers.
Important: If your usage exceeds the booked package by 50% or more (for example, if you book a 4-hour/40 km package and use 6+ hours or 60+ km), the rate of the next higher package (8-hour/80 km) will automatically apply. This is standard industry practice and protects both parties from ambiguity.
1.3 Night Charges
- Local night allowance: ₹200 additional charge for chauffeur services between 22:00 and 06:00.
- Outstation night allowance: As per vehicle category (Day: 05:01–22:59 hrs; Night: 23:00–05:00 hrs). Charged per night as applicable.
1.4 Fuel Surcharge
Cabio Limo rates are based on prevailing fuel prices at the time of agreement or booking. In the event of a significant increase in fuel prices as declared by the Government of India, a fuel surcharge may be applied. This will be calculated transparently based on km used, vehicle mileage, and the increase in fuel cost, and will be clearly reflected in your invoice.
1.5 Luxury & High-End Vehicle Bookings
Bookings for premium vehicles (Mercedes E/S Class, BMW 5/7 Series, Audi A6/A8, Toyota Fortuner, and similar) require a minimum lead time of 4 days before the travel date, due to limited availability across cities. Rates for luxury vehicles are confirmed on a case-by-case basis and will be communicated in writing before confirmation.
2. Booking Confirmation & Payment
A booking with Cabio Limo is considered confirmed only after:
- Cabio Limo has acknowledged your booking in writing (WhatsApp, email, or SMS), and
- The required advance payment or full prepayment has been received and confirmed.
Payment requirements vary by service type:
- Airport transfers & city rides: Partial or full prepayment for late-night pickups, same-day bookings, or premium vehicles.
- Outstation & intercity: Minimum 30–50% advance at the time of confirmation.
- Wedding & events: Non-refundable booking deposit as specified in the quotation, to lock in vehicles and date.
- Corporate accounts: Monthly billing on invoice cycle, subject to prior written agreement.
- Same-day bookings: Full prepayment required at the time of booking. Minimum lead time of 4 hours required.
Accepted payment methods: UPI (GPay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, NEFT/RTGS, and Indian e-wallets. Multi-currency support available for international travelers on request. PayPal is not accepted.
Note: For corporate clients: All bills will be submitted on a fortnightly basis with a 15-day credit period from the date of receipt. Disputes must be raised in writing within 48 hours of receiving the bill. Late payments beyond the credit period will attract a charge of 24% per annum. Late payment charges are waived at Cabio Limo's discretion for long-standing accounts.
3. Cancellation Policy
3.1 Standard Rides — City, Airport Transfers & Outstation
The following cancellation terms apply based on how much notice is given before the scheduled pickup time:
| Notice Given | Refund | Remarks |
|---|---|---|
| More than 24 hours before pickup | 100% Refund | Full amount returned |
| 6–24 hours before pickup | 50% Refund | Partial refund; operational costs deducted |
| Less than 6 hours before pickup | No Refund | Vehicle and chauffeur already committed |
| Vehicle has already been dispatched | Minimum slab charge | 4-hr/40 km rate applicable, regardless of notice |
| No-show / Customer unreachable | No Refund | Minimum 4-hr/40 km slab charged |
Note: Same-day bookings require a minimum of 4 hours' notice. Bookings placed with less than 4 hours' notice for same-day travel may not be guaranteed. If accepted, they require full prepayment and no cancellation refund applies.
3.2 Outstation & Multi-Day Trips
- More than 48 hours before departure: 100% refund, minus any non-refundable deposit declared at booking.
- 24–48 hours before departure: Up to 50% refund, subject to any arrangements already made (hotels, permits, etc.).
- Less than 24 hours before departure: No refund. Vehicle, route, and chauffeur are fully committed.
- Trip cut short after commencement: Charges for completed days are retained; no refund for unused days.
- Outstation minimum: 300 km per calendar day (or actual km used, whichever is higher) will always be charged.
3.3 Wedding & Special Event Bookings
Given the advance fleet reservation, decoration coordination, and exclusive date-locking involved in wedding bookings, the following terms apply:
- Booking deposit: Non-refundable in all circumstances. This locks in your vehicles and date.
- Cancellation more than 30 days before the event: 70% refund of the balance amount paid.
- Cancellation between 15–30 days before the event: 40% refund of the balance amount paid.
- Cancellation within 15 days of the event: No refund on any amount paid.
Note: We strongly recommend event insurance through your preferred provider for wedding bookings, as a safeguard against unforeseen circumstances.
3.4 Luxury & High-End Vehicle Cancellations
Due to limited availability and advance reservation requirements for luxury vehicles, cancellations carry stricter terms:
- More than 7 days before travel: 80% refund.
- 4–7 days before travel: 50% refund.
- Less than 4 days before travel: No refund.
Note: Luxury vehicle bookings require a minimum 4-day lead time and are confirmed on a case-by-case basis. These vehicles cannot be reassigned easily, which is reflected in the cancellation terms.
3.5 Corporate Account Cancellations
- Cancellations with more than 4 hours' notice: No cancellation charge.
- Cancellations with less than 4 hours' notice: Billed as short-notice cancellation at the agreed rate.
- Vehicle already dispatched: Minimum 4-hour/40-km slab charge applies.
- No-show: Minimum 4-hour/40-km slab charge applies, billed on the next invoice cycle.
Habitual short-notice cancellations or repeated no-shows may affect the corporate account terms and credit period at Cabio Limo's discretion.
4. Booking Modifications
Cabio Limo understands that travel plans evolve. We will make every reasonable effort to accommodate modifications to confirmed bookings, subject to availability and operational feasibility. The following types of modifications are supported:
- Change of pickup or drop location
- Change of pickup time (advance notice preferred)
- Change of travel date
- Change of vehicle category (upgrade or downgrade, subject to availability)
- Change of route or addition of stops
- Adjustment of passenger count or luggage requirements
4.1 How to Request a Modification
All modification requests must be submitted through official Cabio Limo channels — WhatsApp, phone, or email. Requests made directly to the chauffeur are not binding and will not be treated as confirmed modifications.
Cabio Limo will acknowledge every modification request in writing — via WhatsApp, email, or SMS — confirming whether the change has been accepted and whether any pricing revision applies. A modification is only confirmed once this written acknowledgment is received by you.
The time of a modification request will be recorded based on when it is received by our team, not when it was sent by you. During network outages or off-hours, please call us directly to ensure the request is received.
4.2 Modification Timing & Charges
- Modifications requested more than 6 hours before pickup: Accommodated at no additional administrative charge (revised fare may apply based on route or vehicle change).
- Modifications requested less than 6 hours before pickup: Cabio Limo will make best efforts to accommodate, but cannot guarantee availability. A modification fee may apply.
- Modifications after the chauffeur has been dispatched: Treated as an in-trip change. Additional km, time, or route charges will apply as per the applicable rate. These will be communicated before being applied wherever practically possible.
Note: In case a modification cannot be accommodated due to availability or operational constraints, Cabio Limo will inform you immediately and offer alternatives, including a full refund if the modification is critical to your travel plans.
5. Special Situations
5.1 Flight Delays & Airport Transfers
Share your flight number at the time of booking. We track your flight and adjust the chauffeur's pickup time based on actual arrival:
- Domestic flights: Complimentary chauffeur wait of up to 30 minutes after landing.
- International flights: Complimentary chauffeur wait of up to 60 minutes after landing.
- Extended wait beyond these limits: Additional waiting charges apply, communicated before being applied.
If your flight is cancelled, terminal changes, or the travel date shifts, please contact us immediately. We will treat this as a modification request and work to reschedule at no penalty, subject to vehicle availability.
5.2 Medical Emergencies & Bereavement
We are an Indian company and we understand that family comes first. In genuine cases of medical emergency or bereavement in the immediate family, cancellations will be reviewed with compassion and on a case-by-case basis. Basic documentation may be requested (hospital records, death certificate). Any refund or credit in such cases is at the discretion of Cabio Limo management, and we will always try to do right by you.
5.3 Bandh, Hartaal, Curfew & Force Majeure
In the event of a government-declared emergency, bandh, curfew, natural calamity, or force majeure that prevents service delivery, Cabio Limo will offer a full credit or penalty-free rescheduling. If a refund is preferred, it will be processed after deducting any costs already incurred. These situations are beyond our control and will always be handled with fairness and transparency.
6. No-Show Policy
A booking is treated as a no-show when:
- The customer does not appear at the agreed pickup location within the standard waiting period.
- The customer is unreachable on the registered number despite multiple attempts by the chauffeur and our support team.
- The customer boards a different vehicle without informing Cabio Limo.
No-show charges: Minimum 4-hour/40-km slab rate for the applicable vehicle category. No refund will be issued on any prepaid amount.
Note: Always save the Cabio Limo WhatsApp number on your phone. In India, call drops and network issues are common. WhatsApp is the most reliable way to reach us quickly, especially at airports or in low-network areas.
7. Refund Processing
- Refunds are processed within 3–5 business days of cancellation confirmation by Cabio Limo.
- Depending on your bank or payment provider, it may take an additional 5–7 business days for the amount to reflect in your account.
- UPI and wallet refunds are typically faster and may reflect within 1–3 business days.
- Refunds are issued only to the original payment source — same card, bank account, or wallet used at booking. No cash refunds or transfers to alternate accounts.
- Cabio Limo is not responsible for delays caused by banks, the RBI payment network, or third-party processors after a refund has been initiated.
8. How to Cancel or Modify a Booking
All cancellation and modification requests must be submitted through official Cabio Limo channels:
- WhatsApp / Contact Number: Message or call our official booking number (+91 95622 19313) with your name, booking ID or travel details, travel date, and reason.
- Phone: Call our customer support number (+91 95622 19313) (best for urgent same-day requests).
- Email: Write to our official support email (india@cabiolimo.com) with full booking details.
- Website: Use the booking management section on the Cabio Limo website.
Do not attempt to cancel or modify by contacting the chauffeur directly. All requests must go through official Cabio Limo channels to be valid and eligible for refund consideration. The cancellation or modification time is recorded as when it is received by our team.
9. Our Commitment to You
Cabio Limo is built on trust, respect, and professionalism. We are a premium Indian chauffeur service and we are fully aware of the realities of travel in India — traffic, festivals, last-minute family situations, flight delays, and road conditions. We do not apply this policy mechanically. Every case will be reviewed fairly by our team, and we will always look for a solution that is reasonable for you.
In return, we request that you:
- Cancel or modify as early as possible — it helps us reassign the vehicle and protect our chauffeurs' earnings.
- Communicate proactively when plans change. A quick WhatsApp message makes a significant difference.
- Share accurate flight details, pickup addresses, and contact numbers at the time of booking.
- Treat our chauffeurs with courtesy — they are trained professionals committed to your safety.
For any queries or immediate help with your bookings, please contact us:
Contact Number / WhatsApp: +91 95622 19313
Official Email ID: india@cabiolimo.com