Terms & Conditions

1. Overview

1.1 Agreement

Welcome to Cabio Limo, a platform offering premium chauffeur-driven travel and car-with-driver services across India. The brand "Cabio Limo" and its associated digital platforms are owned and operated by Cabio Limo. These Terms & Conditions ("Terms") govern your access to and use of our website, booking workflows, WhatsApp communications, customer support, quotation process, and all related services ("Platform").

By using the Platform — whether requesting a quote, confirming a booking, contacting our team, or using any Cabio Limo service — you agree to be fully bound by these Terms. If you do not accept any part of these Terms, you must stop using the Platform and must not proceed with a booking.

1.2 Eligibility

You must be 18 years of age or older to use Cabio Limo's services or make a booking on behalf of yourself, your company, your family, your guests, or any other passenger. By using the Platform, you confirm that you meet this requirement and that all information you provide is accurate, complete, and authorised. Cabio Limo reserves the right to decline a booking if eligibility requirements are not met.

1.3 Cookies & Data

We may use cookies and similar technologies to personalize your experience, analyze website usage, remember your preferences, and support booking-related features. By continuing to use the Cabio Limo website, you consent to our use of cookies as described in our Privacy Policy. You may manage cookie preferences through your browser, although certain features may not function correctly if cookies are disabled.

2. Use of the Platform

2.1 Intellectual Property

All content on the Cabio Limo website — including trademarks, brand assets, design, text, graphics, layout, images, icons, service descriptions, software, and functionality — is the property of Cabio Limo or its licensors. You may not copy, reproduce, modify, distribute, republish, sell, license, or exploit any part of the Platform without prior written permission from Cabio Limo.

2.2 Permitted Use

You may use the Platform only for lawful, personal, or authorized business travel and booking purposes. You may not:

• Copy, republish, scrape, or redistribute content without written permission.
• Use Cabio Limo services for unlawful, unsafe, abusive, or fraudulent activities.
• Perform automated scraping, data mining, crawling, or harvesting of information from our website or booking systems.
• Misrepresent your identity, booking purpose, passenger details, or payment authority.
• Interfere with the normal operation, security, or performance of the Platform or any connected systems.

3. Bookings, Quotations & Service Requests

Any quotation shared by Cabio Limo is based on information provided by you, including pickup location, drop location, travel date and time, route, vehicle category, passenger count, luggage requirements, and itinerary type. A booking is considered confirmed only after Cabio Limo accepts the request in writing and any required advance payment or prepayment has been received and acknowledged.

Vehicle and chauffeur availability may vary by city, date, time, route, and operational conditions. Cabio Limo makes no guarantee of availability until a booking is confirmed in writing.

You are responsible for providing accurate travel details at the time of booking. Any changes to route, timing, destination, vehicle usage, waiting time, additional stops, or itinerary may result in revised pricing. Cabio Limo will make reasonable efforts to communicate any pricing changes before or during the trip wherever operationally possible.

4. Booking Modifications & Cancellations

4.1 Modification Requests

Cabio Limo will make every reasonable effort to accommodate modifications to confirmed bookings. Modifications may include changes to pickup or drop location, pickup time, travel date, vehicle category, route, or passenger details.

All modification requests must be submitted through official Cabio Limo channels — WhatsApp, phone, or email. Cabio Limo will acknowledge every modification request in writing (WhatsApp, email, or SMS), confirming whether the change has been accepted and whether any pricing revision applies. A modification is only confirmed once a written acknowledgment is issued by Cabio Limo.

Modifications requested directly to the chauffeur are not binding. The modification request time is recorded as when it is received by the Cabio Limo team, not when it was sent by the customer.

4.2 Cancellation Requests

All cancellation requests must be submitted through official Cabio Limo channels and will be acknowledged in writing. Cancellations are subject to the terms detailed in the Cabio Limo Cancellation & Refund Policy, which forms part of this agreement.

In summary:

• Cancellations with more than 24 hours' notice for standard bookings: 100% refund.
• Cancellations with 6–24 hours' notice: 50% refund.
• Cancellations with less than 6 hours' notice or once a vehicle is dispatched: No refund (minimum slab charge applies).
• Wedding, event, and luxury vehicle bookings are subject to separate cancellation terms as outlined in the Cancellation Policy.

The full Cancellation, Modification & Refund Policy is available on the Cabio Limo website and is incorporated into these Terms by reference. By confirming a booking, you accept both these Terms and the Cancellation Policy.

5. User Conduct

You agree not to:

• Engage in any activity that disrupts, degrades, or interferes with the performance of the Platform or Cabio Limo's operations.
• Introduce malware, viruses, or unauthorized software into any system connected to the Platform.
• Access secured areas of the Platform or booking systems without authorization.
• Use the Platform to transmit spam, unsolicited promotions, misleading information, or harmful content.
• Abuse, threaten, harass, intimidate, or endanger chauffeurs, support staff, service partners, or other passengers in any manner.
• Use the vehicle for illegal transportation, smuggling, unsafe conduct, or any purpose prohibited by Indian law.
• Request or pressure the chauffeur to violate traffic rules, speed limits, motor vehicle act provisions, permit conditions, or any legal or safety requirement.

6. Customer Responsibilities

When using Cabio Limo's services, customers are expected to:

• Be present at the confirmed pickup location at or before the agreed reporting time.
• Ensure that the registered mobile number is reachable at the time of pickup. In case of connectivity issues, use WhatsApp to communicate.
• Provide accurate details including passenger count, luggage requirements, stops, and any special instructions at the time of booking — not after the chauffeur has been dispatched.
• Follow reasonable chauffeur instructions on safety, seating, luggage loading, and vehicle use.
• Not consume alcohol or controlled substances, or behave in a disorderly manner during the journey.
• Ensure that children are accompanied by a responsible adult at all times.
• Inform Cabio Limo promptly if travel plans change, rather than contacting the chauffeur directly for amendments.

7. Pricing, Payment & Billing

Pricing is based on the vehicle category, route, package type, duration, and any additional requirements at the time of booking. GST at 12% is applicable on all bookings as per Government of India regulations. Toll, parking, state entry permits, and RTO charges are billed at actual and are not included in the base fare unless explicitly stated.

Payment terms vary by service type and are detailed in the Cancellation & Refund Policy. For corporate clients, bills are submitted fortnightly with a 15-day credit period. Late payment attracts a charge of 24% per annum. All disputes on invoices must be raised in writing within 48 hours of receipt.

Cabio Limo reserves the right to revise pricing in response to changes in fuel costs, government regulations, taxation, or operational requirements. Any revision will be communicated to customers before confirmation of new bookings.

8. Chauffeur Standards & Vehicle Conditions

Cabio Limo is committed to providing professionally trained, verified, and courteous chauffeurs. All chauffeurs are expected to:

• Hold valid driving licences, commercial permits, and all required documentation under the Motor Vehicles Act.
• Be punctual, well-groomed, and professional in conduct.
• Follow all traffic laws, speed limits, and safety regulations.
• Not use mobile phones while driving.
• Maintain vehicle cleanliness and hygiene standards before and after each trip.

If you experience a concern with a chauffeur's conduct or vehicle condition, please report it to Cabio Limo immediately through official channels. We take all feedback seriously and will investigate every complaint promptly.

9. Access Control & Account Security

Cabio Limo reserves the right to restrict access to specific sections of the website, suspend features, decline bookings, or limit service availability at its discretion. If login credentials are provided to corporate clients or registered users in the future, those credentials are confidential and the account holder is responsible for all activity under their account.

Any unauthorized use of your account or booking details must be reported to Cabio Limo immediately. We will take reasonable steps to investigate and, where appropriate, restrict further access.

10. Disclaimers & Limitation of Liability

10.1 Service Availability

Cabio Limo provides its Platform and services on an "as-is" and "as-available" basis. While we aim to deliver reliable, premium chauffeur-driven travel, we do not guarantee uninterrupted website access, vehicle availability in every location, or freedom from delays caused by traffic, weather, government restrictions, road closures, mechanical issues, bandh, curfew, force majeure, or other circumstances beyond our reasonable control.

10.2 Limitation of Liability

To the extent permitted by Indian law, Cabio Limo shall not be liable for:

• Indirect, incidental, consequential, or special damages of any kind.
• Loss of profits, data, business opportunity, or operational downtime.
• Delays or losses arising from inaccurate information provided by the customer.
• Delays caused by traffic, weather, road conditions, government orders, or force majeure events.
• Any amount exceeding the fare paid for the specific booking from which a claim arises.

11. Indemnity

You agree to indemnify and hold harmless Cabio Limo, its affiliates, employees, representatives, chauffeurs, vendors, and service partners from any claim, loss, demand, damage, liability, cost, penalty, or legal dispute arising from:

• Your misuse of the Platform or any Cabio Limo service.
• Your breach of these Terms or any applicable Indian law.
• Inaccurate, incomplete, or misleading booking information provided by you.
• Unsafe conduct, damage to vehicles, or misconduct during a trip.
• Infringement of any third-party rights resulting from your use of the Platform.

12. User-Generated Content & Feedback

By submitting reviews, testimonials, feedback, suggestions, images, or comments to Cabio Limo through any channel, you grant Cabio Limo a non-exclusive, royalty-free license to use, reproduce, edit, and display that content for service improvement, customer support, or promotional purposes, provided such use does not violate applicable privacy rights or any specific confidentiality agreement between you and Cabio Limo.

Cabio Limo will not publish identifiable personal feedback without your consent. Anonymous or aggregate feedback may be used for quality improvement and platform development.

13. Violations & Enforcement

If Cabio Limo suspects or identifies a breach of these Terms, we reserve the right to take appropriate action, including:

• Cancelling or refusing bookings without refund where a breach is confirmed.
• Suspending or permanently disabling access to the Platform.
• Reporting unlawful activity to relevant Indian authorities, including the police, RTO, or TRAI.
• Preserving relevant records as required by law or for the purposes of legal proceedings.
• Initiating civil or criminal legal action where the breach warrants it.

14. Changes to Terms

Cabio Limo may revise these Terms from time to time to reflect changes in operations, services, technology, Indian legal requirements, or business practices. Updated terms will be posted on the Cabio Limo website with a revised effective date. Continued use of the Platform or services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

15. Termination of Use

Cabio Limo reserves the right to suspend or permanently disable your access to the Platform without prior notice if we reasonably believe you have:

• Violated any provision of these Terms.
• Misused the service or provided false information.
• Failed to make required payments or defaulted on a corporate account.
• Endangered the safety of chauffeurs, passengers, or Cabio Limo staff.
• Used the Platform in a way that may cause harm to Cabio Limo, its customers, chauffeurs, or partners.

Provisions relating to intellectual property, indemnity, limitation of liability, and governing law shall survive any termination of access.

16. Assignment

Cabio Limo may assign or transfer its rights and responsibilities under these Terms without notice as part of business operations, restructuring, merger, acquisition, or legal compliance requirements. You may not assign your rights or obligations under these Terms to any third party without prior written consent from Cabio Limo.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable Indian law, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. The intention behind any modified provision will be preserved to the greatest extent possible.

18. Entire Agreement

These Terms, together with the Cabio Limo Privacy Policy, Cancellation, Modification & Refund Policy, and any booking-specific terms communicated to you in writing, constitute the full and complete agreement between you and Cabio Limo regarding use of the Platform and services. They supersede all prior communications, representations, understandings, or agreements on the same subject matter.

19. Governing Law & Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of India, including but not limited to the Indian Contract Act 1872, the Consumer Protection Act 2019, the Information Technology Act 2000, and the Motor Vehicles Act 1988, as applicable.

Any dispute, claim, or controversy arising out of or in connection with these Terms or your use of Cabio Limo's services shall be subject to the exclusive jurisdiction of the competent courts in India. Cabio Limo's registered city courts shall have primary jurisdiction unless a customer is a resident of a different state, in which case applicable consumer forum rules under the Consumer Protection Act 2019 will apply.

Cabio Limo encourages customers to first attempt resolution through our customer support channels before initiating any legal proceeding. Most concerns can be resolved quickly and amicably through direct communication.

20. Contact Us

For questions about these Terms, service conditions, booking concerns, cancellations, modifications, refunds, or any legal matter, please contact Cabio Limo through the official channels listed on our website. We aim to respond to all queries within 1 business day.

You can reach us directly at:

• Phone: +9195622 19313
• Email: india@cabiolimo.com

Cabio Limo is committed to resolving every concern fairly and efficiently. Your satisfaction and trust are the foundation of our service.